Refund and Returns Policy
Refund and Returns Policy
Returns:
- Items can be returned within 30 days of receipt.
- Products must be unused, in their original packaging, with all tags attached.
- To initiate a return, contact our customer support at [insert email].
Non-Returnable Items:
- Opened beauty products or fragrances
- Personalized or customized items
- Clearance or final sale items
Refunds:
- Once we receive and inspect your returned item, you will be notified about the refund status.
- Approved refunds are processed within 7-10 business days to the original payment method.
Return Shipping Costs:
- Return shipping fees are the customer’s responsibility unless the item is defective or incorrect.
- If the return is due to our error, we will cover the return shipping costs.
Damaged or Defective Items:
- Contact us immediately if you receive a damaged or defective product.
- Provide your order number and product photos for faster resolution.
Shipping Policy
Order Processing:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays are processed on the next business day.
- You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Shipping Options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: Delivery times vary by destination (typically 7-14 business days)
Shipping Costs:
- Shipping charges are calculated at checkout based on the order’s weight, size, and destination.
- Free standard shipping is available for orders over [insert amount, e.g., $50].
International Shipping:
- We ship to most countries worldwide.
- Customs fees, duties, and taxes may apply and are the customer’s responsibility.